At FOCUS, we have have a few basic policies that help us provide you with the best experience possible.

Payments

We accept all major credit and debit cards, checks, and cash.

Cancellations

Please allow us 24 hour notice if you are unable to make your set reservation time. Upon re-booking,  we may ask for your credit card information to hold any future reservations.

No Show

A guest may no show or last minute cancel (One hour prior to reservation time) their reservation with our salon professionals one time. After that initial instance, FOCUS does require a credit card on file in order to schedule future reservations. If a guest is a no show or last minute cancel beyond the 1st time, we will charge 50% of the scheduled service to the card.

Exchanges

FOCUS 100% guarantees all John Paul Mitchell System products. If you’re unhappy with your purchase, we’ll be more than happy to exchange it.

Color Service Guarantees

We guarantee the longevity of our color services only with the use of recommended John Paul Mitchell hair care products. John Paul Mitchell hair care products are only guaranteed effective when purchased from a professional salon.

Back to top