At FOCUS, we have have a few basic policies that help us provide you with the best experience possible.

Payments

We accept all major credit and debit cards, checks, and cash.

Cancellations

Please allow us 24 hour notice if you are unable to make your set reservation time. Upon re-booking,  we may ask for your credit card information to hold any future reservations.

No Show and Scheduling

FOCUS does require a credit card on file in order to schedule reservations for hair color, chemical services, facials, and chemical peels. If a guest is a no show or last minute cancel, we will charge 50% of the scheduled service to the card.

Exchanges

FOCUS 100% guarantees all John Paul Mitchell System products. If you’re unhappy with your purchase, we’ll be more than happy to exchange it.

Color Service Guarantees

We guarantee the longevity of our color services only with the use of recommended John Paul Mitchell hair care products. John Paul Mitchell hair care products are only guaranteed effective when purchased from a professional salon.

Back to top